MANAGED SERVICES

Our Managed Services offering is backed by a robust monitoring solution that has been tailored to provide comprehensive and detailed support of an organization’s IT infrastructure environment.

 

Our managed service offering includes scheduled monthly and quarterly business reviews which are designed to ensure that DFA:

 

  • Remains aligned with the client IT business goals and is able to accommodate changes as they occur; present all the reports that are generated over the period – ensuring that the client understands the overall impact to business;
  • Reviews and updates clients on the activities completed by our team during the period under review and to facilitate discussion on project(s) in progress;
  • Helps to identify IT solutions that will address existing and future IT requirements allowing our clients to make appropriate and timeous financial decisions.

DFA Solutions has implemented a Service Desk solution in alignment with the COBIT and ITIL frameworks. The Service Desk is seamlessly integrated into the DFA Monitoring / Proactive Maintenance / Remote Support service tools.

 

The Service Desk is made available to our clients at no additional cost under the Managed Services SLA. Core Features of the Service Desk include:

Continuous Monitoring

 

A 365 x 24 x7 continuous monitoring & support model enabled by our Managed Solution Software that ensures a proactive approach to service management as opposed to a “break-fix” mindset.  

 

Monitoring of all critical network components such as predefined selected workstations, servers, applications, websites, network services, network devices (i.e. firewalls and routers) and utilizing industry based standards and protocols (WMI, SNMP, Syslog, NetBios, ICMP, XML, etc) which are used widely within a typical network environment.

IT Asset Management

 

The solution facilitates full IT asset management which includes:

 

  • Detailed network audits
  • Compilation of comprehensive hardware asset inventories
  • Identification of sub-standard hardware configurations
  • Access to warranty information of acquired hardware
  • A Detailed inventory of the software, Windows patch history, and services on each computer.

Security and Compliance Assurance

 

DFA Solutions manage environment security and compliance by providing baseline security and compliance scans using solution tools that provide baseline checks against ITIL, COBIT and ISO standards. Included in the solution set (if required) is the continuous monitoring for viruses, worms, spam and malware.

Data Backups and Data Management

 

Our service ensures that backups are done in accordance with recommended international best practice and in consideration of the specific business risks faced by the specific client. Our processes incorporate the cross checks required (test restores) to ensure that backup and recovery procedures are practical, effective and able to be implemented at short notice. Our backup solution set is integrated into our Management Tool Set.

Patch Management

 

DFA Solutions utilizes Microsoft’s Windows Services Update Server (WSUS) which is integrated with our monitoring tools to provide reliable patching capabilities on servers and workstations that proactively identify and defend against network threats and outdated software versions. The WSUS enabled Patch Management functionality offers a simplified view and provides automatic patch scanning, identity and deployment. In addition to this DFA’S Solution set also offers third party patch management on 90+ non-Microsoft applications such as Adobe, Java etc.

Preventative Maintenance

 

Proactive issue resolution and deep, remote visibility into the health and performance of IT assets allows DFA to diagnose problems more quickly and therefore ensure faster resolution.

Reporting

 

 

Predefined reports are available where the client’s IT information is collated. Current Status reports take a snapshot of the current status of devices or Sites, and time-selectable reports present information based on the time period that we can select. These reports leverage the power of SQL reporting services.

E-Mail Management / File Archiving / Security

 

Utilizing best of breed technologies (on premise and cloud) rated by Gartner number 1 in the world for the past eight years DFA is able to offer this service. DFA has the expertise, experience and certifications that has resulted in the management of email for a client with a volume of approximately 1.5  million emails a week.

This service incorporates various components that include:

Integrated Services Desk

Monthly & Quarterly Business Review