Our managed service offering includes scheduled monthly and quarterly business reviews which are designed to ensure that DFA:
DFA Solutions has implemented a Service Desk solution in alignment with the COBIT and ITIL frameworks. The Service Desk is seamlessly integrated into the DFA Monitoring / Proactive Maintenance / Remote Support service tools.
The Service Desk is made available to our clients at no additional cost under the Managed Services SLA. Core Features of the Service Desk include:
A 365 x 24 x7 continuous monitoring & support model enabled by our Managed Solution Software that ensures a proactive approach to service management as opposed to a “break-fix” mindset.
Monitoring of all critical network components such as predefined selected workstations, servers, applications, websites, network services, network devices (i.e. firewalls and routers) and utilizing industry based standards and protocols (WMI, SNMP, Syslog, NetBios, ICMP, XML, etc) which are used widely within a typical network environment.
IT Asset Management
The solution facilitates full IT asset management which includes:
Security and Compliance Assurance
DFA Solutions manage environment security and compliance by providing baseline security and compliance scans using solution tools that provide baseline checks against ITIL, COBIT and ISO standards. Included in the solution set (if required) is the continuous monitoring for viruses, worms, spam and malware.
Data Backups and Data Management
Our service ensures that backups are done in accordance with recommended international best practice and in consideration of the specific business risks faced by the specific client. Our processes incorporate the cross checks required (test restores) to ensure that backup and recovery procedures are practical, effective and able to be implemented at short notice. Our backup solution set is integrated into our Management Tool Set.
DFA Solutions utilizes Microsoft’s Windows Services Update Server (WSUS) which is integrated with our monitoring tools to provide reliable patching capabilities on servers and workstations that proactively identify and defend against network threats and outdated software versions. The WSUS enabled Patch Management functionality offers a simplified view and provides automatic patch scanning, identity and deployment. In addition to this DFA’S Solution set also offers third party patch management on 90+ non-Microsoft applications such as Adobe, Java etc.
Proactive issue resolution and deep, remote visibility into the health and performance of IT assets allows DFA to diagnose problems more quickly and therefore ensure faster resolution.
Predefined reports are available where the client’s IT information is collated. Current Status reports take a snapshot of the current status of devices or Sites, and time-selectable reports present information based on the time period that we can select. These reports leverage the power of SQL reporting services.
E-Mail Management / File Archiving / Security
Utilizing best of breed technologies (on premise and cloud) rated by Gartner number 1 in the world for the past eight years DFA is able to offer this service. DFA has the expertise, experience and certifications that has resulted in the management of email for a client with a volume of approximately 1.5 million emails a week.